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Manager Best Practices

How to Set Hybrid Team Expectations in 3 Steps

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In the wake of the COVID-19 crisis, it looks like the hybrid workplace is here to stay. But while hybrid work has its advantages, such as retaining and attracting talent and boosting efficiency and performance, it can still be a challenging transition.

One of the most important things managers can do to help their teams succeed in the new hybrid workplace is to establish the new norms of how your team will work as clearly and effectively as possible. Here are some best practices to help you set hybrid team expectations:

1. Establish Hybrid Expectations That Work Best for Your Team 

If possible, work with your team or survey them to identify norms they prefer that align with your company’s hybrid work policy. This will make it easier for them to comply with the new expectations. 

2. Make Your Hybrid Work Policy as Flexible as Possible

One of the leading reasons why employees prefer a hybrid workplace is for the flexibility it offers. Avoid rigidity where you can. For example, leave it to individuals to choose the days they’ll be in the office each week, or make it easy for team members to switch up their in-office days.

3. Put All Hybrid Team Expectations in Writing

To make sure there's no room for misinterpretation, put the new norms in writing. These expectations should clearly lay out the following:

  • Who is going to be in the office or working remotely on which days of the week
  • Hours of accessibility
  • Which types of meetings should be held in the office, such as one-on-one meetings or group brainstorming sessions

Post or store these expectations in a central place such as your team Slack channel or in the shared company drive.

A Work In Progress

As the hybrid workplace is brand new to most companies, your hybrid work policy and your hybrid team expectations will likely evolve over time as you collect feedback. Continue to follow the steps above along the way to make sure your expectations stay aligned with your team’s needs.


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